The Ultimate Guide to Brand Communication for Small Business Owners
Here’s everything you need to know to master brand communication and elevate your small business.
Contributed by
Hayley Birtles-Eades
December 10, 2024
Creating a brand from the ground up can feel scary, but with a clear goal, you can set up a brand that stands out and truly connects with your audience. Here’s how to get started:
1. Define Your Purpose Start by clarifying your mission—your "why."
Why does your business exist? What problem are you solving? This foundation shapes everything from your messaging to your visual identity and builds a connection that resonates with your audience. This is the most important step because everything else builds on this.
Tip: Make your purpose inspiring and clear. It’s your driving force.
2. Research Your Market and Audience Understand the landscape you're entering.
Who are your competitors, and who are the customers they serve? Dive deep into your audience’s needs, preferences, and challenges. Knowing the market helps you identify your unique space within it and ensures you're addressing real customer desires. Find your competitors weaknesses and use them to your advantage.
Key: Use insights from competitors but find a unique angle that’s all your own.
3. Create a Unique Identity.
This is where the magic happens. Develop a memorable brand identity: your logo, colours, fonts, and style that visually represent your brand. Aim for an identity that aligns with your mission and is instantly recognisable to your target audience.
Don't cheap out! it matters how you enter a room when you're trying to impress, you wouldn't go on a date in sweat-pants and a baggy t'shirt, you would go looking as hot as possible wouldn't you? Same goes with your brand.
Think: Does your visual identity speak to your purpose and stand out from competitors?
4. Develop a Consistent Voice Brand voice is more than just words.
It's the personality of your brand. Create a tone that reflects your brand’s values and resonates with your people, whether that’s bold, professional, friendly, or edgy. Consistency in voice across all channels builds trust and helps customers know what to expect from you.
Ask yourself: How do you want customers to feel when they read your content?
5. Engage with Your Audience A strong brand isn’t just built in a day.
Engage with your customers on social media, through email, and at every touchpoint. Show your authentic side, respond to feedback, and foster a community around your brand. These actions deepen customer loyalty and create brand advocates.
Pro Tip: Consistent engagement builds relationships and strengthens your brand’s presence.
Struggling to keep your brand consistent?
Download our FREE Brand Consistency Checklist and take the guesswork out of branding. It’s packed with actionable steps to make your brand instantly recognisable and cohesive across all platforms.